1. If you receive the wrong model, wrong size, a defective item, or an item with any damage, you may request an exchange within 7 days from the actual delivery date.
• The delivery date confirmed by the courier will be counted as Day 1.
• Exchanges will not be accepted under any circumstances after 7 days.
2. Returned products must be in 100% original condition.
• All original tags must be intact, and the item must not be washed or used.
3. Please provide your order number and the item name you wish to exchange so our team can check stock availability before proceeding.
4. If the item you wish to exchange is out of stock:
• You may exchange it for another item of equal or higher value, and the customer will be responsible for paying the price difference.
5. In-store exchanges will not be accepted, as inventory is separated by sales channels.
6. Each order is eligible for one exchange only.
7. Items under Sale or Collaborations will not be accepted for exchange, return, or refund under any circumstances.
Returns & Exchanges Policy
